IMPORTANT: Be sure and close/quit the browser and restart it after clearing the cache and cookies.

TABLE OF CONTENTS


Google Chrome


  1. Click the Tools menu (three dotted lines in the upper-right corner).
  2. Select History. 
    Google Chrome history menu showing Clear browsing data
  3. Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data.
    Opened clear browing data menu with All time, cookeis and other site data, and cached images and files selected
     
  4. If on a Windows computer, close and re-open Chrome to save your changes. If on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.


Mozilla Firefox

  1. Click on the Tools bar.
  2. Click on Options (On Mac, it's labeled Preferences).
    Options menu highlighted after choosing Open menu button in Mozilla Firefox
  3. On the menu to the left, select Privacy & Security.
  4. Under the Cookies and Site Data option, click the "Clear Data..." button.
    Cookies and Site data menu in Mozilla Firefox
     
  5. Select only the two options and hit clear now.
    Cookies and Site Data and Cached Web Content both selected to be cleared in Mozilla Firefox
     
  6. If on a Windows computer, close and re-open Firefox to save your changes. If on an Apple computer, go to the Firefox menu on the top menu bar and select Quit for the changes to take effect.

Microsoft Edge


  1. Click the Tools menu (three dotted lines in the upper-right corner), and open the Settings menu.
    Settings menu highlighted in Settings and more (Alt + F4) menu in Microsoft Edge
     
  2. Click Privacy, search, and services on the left-side menu.
  3. Under the section Clear browsing data, Click Choose what to clear.
    Clear browsing data menu in Microsoft Edge with Choose what to clear button
     
  4. Select Cookies and other site data and Cached images and files.
  5. Click Clear Now.
    Clear browsing dat amenu in Microsoft Edge with All time, Cookies and other site data, and Cached images and files selected
     
  6. Close Microsoft Edge completely for your changes to take effect.